Last Updated: June 2026
Welcome to The Lavender Boat. This website is operated by Chris Wilson and Tracy Wilson, trading as a Partnership under the business name The Lavender Boat, based in the United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to The Lavender Boat.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
1. Governing Law & Jurisdiction
These Terms and Conditions, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Intellectual Property & Copyright Protection
This website contains original creative work, including but not limited to text, branding, design elements, photographs, and video content.
All images, photographs, and video materials displayed on this website are the sole intellectual property of Chris Wilson (as photographer and videographer) and are protected by UK and international copyright laws.
No content, imagery, or media may be reproduced, copied, downloaded, distributed, or used for commercial or personal purposes without express, prior written permission from Chris Wilson.
3. Product Safety & Regulatory Compliance (CPSR)
We take the safety and quality of our artisan products seriously.
All cosmetic, topical, and wellness products offered by The Lavender Boat are formulated, tested, and produced strictly in accordance with UK Cosmetic Product Safety Report (CPSR) regulations and applicable UK cosmetics laws.
Tracy Wilson is the designated “Responsible Person” for the purpose of UK cosmetic compliance, ensuring all safety assessments, product information files (PIF), and labeling meet statutory standards.
Product descriptions, ingredients, and usage guidelines are provided on individual product pages. It is the customer’s responsibility to review ingredient lists for personal allergens before use.
4. Online Sales, Cancellations, & Returns (Consumer Rights)
By purchasing products through our automated checkout systems, you agree to the following statutory terms under the UK Consumer Rights Act 2015:
Pricing & Contract: All prices are stated in GBP. A contract is only formed once we have accepted your order and dispatched the goods. We reserve the right to cancel any order prior to dispatch.
Right to Cancel: Online customers have the right to cancel their order within 14 days of receiving their physical goods without giving a reason.
Hygiene Exemptions: In accordance with UK law, the right to cancel and receive a refund does not apply to cosmetic, personal care, or wellness items that have been unsealed, opened, or used after delivery, due to hygiene and health protection reasons. Returned items must be in their original, pristine, unsealed packaging.
Return Shipping: Unless an item arrives damaged or faulty, the customer is responsible for the cost of return postage.
5. Data Protection & Privacy (UK GDPR)
We are fully committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Any personal information you provide to us through our website, contact forms, or commercial checkout systems will be processed strictly in accordance with our Privacy Policy.
By using this website and agreeing to these Terms, you acknowledge that you have read and understood our Privacy Policy, which details how we collect, store, manage, and safeguard your data.
6. General Conditions & Accuracy of Information
We reserve the right to refuse service to anyone for any reason at any time.
While we endeavor to keep all information on this website accurate, complete, and current, we are not responsible if information made available on this site is not entirely accurate or up-to-date. The material on this site is provided for general information only.
7. Prohibited Uses of the Site
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content:
For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To transmit viruses, malware, or any other type of malicious code that could affect the functionality or operation of the Service or website.
8. Limitation of Liability
The Lavender Boat provides this website and its services on an “as is” and “as available” basis. To the maximum extent permitted by English law, the partners of The Lavender Boat (Chris Wilson and Tracy Wilson) shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, the materials on this site or the performance of the products purchased from the site.
9. Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.